Refund and Cancellation Policy

This page explains when purchases made in the TrocaFigurinhas Store (credits, Club, and other digital products) can be refunded or cancelled. It is an integral part of our Terms of Use.

Credits and digital products (e.g., highlights, verifications) are virtual currency and benefits used immediately within the platform. Once purchased, they are non-refundable, except in cases of improper charges or a proven payment processing error.

You can cancel your Club subscription at any time through the platform. Cancellation stops future renewal, but does not grant a prorated refund for the period already started and paid — Club benefits remain available until the end of the already-paid period.

If your account is banned, suspended, or inactivated (by you or by the platform), there is no refund of money or credits: products already purchased in this store and Club-linked benefits stop being available as your account no longer meets the terms of use, with no right to reimbursement or transfer of those rights.

If you identify a duplicate charge or an amount different from what was advertised, contact support with proof of purchase. We review the case and, once the error is confirmed, the amount is refunded through the same payment method used.

Purchases made outside Brazil are processed by Paddle.com Market Ltd, an authorized reseller (Merchant of Record). Paddle is responsible for processing refunds when applicable, following the same criteria as this policy; the request can be made through our support or directly with Paddle support.

To report a billing issue or request a refund review, open a support ticket with as much detail as possible (date, amount, product). We respond within a few business days.

Questions about this policy can be sent to contato@trocafigurinhas.com or through platform support.